Ranking issues

Incident Report for Campfire HQ

Resolved

This incident has been resolved.
Posted May 06, 2020 - 15:43 UTC

Monitoring

A fix has been deployed. We are now monitoring the fix.
Posted May 06, 2020 - 13:08 UTC

Update

Our team are working on implementing rate limiting technology. We won’t ever hard rate limit, we’ll simply slow down your requests in transit. This is to prevent us from sending too many requests to Roblox’s servers. We will publish documentation to our Developer Docs when this has been implemented.

Service will resume once this has been implemented.

Thank you for your patience and cooperation.
Posted May 06, 2020 - 11:40 UTC

Identified

We've identified the root cause as a denial of service attack on our ranking service. We are taking security precautions to resolve the issue.
Posted May 05, 2020 - 20:36 UTC

Update

We have no ETA of when this can be resolved. The issues are beyond the scope of Campfire, and are with our providers.
Posted May 05, 2020 - 20:01 UTC

Update

We are continuing to investigate this issue.
Posted May 05, 2020 - 19:56 UTC

Update

We've temporarily paused this service as we are facing issues on our backend database. We work with our team to resolve the issue.
Posted May 05, 2020 - 19:56 UTC

Update

We are continuing to investigate this issue.
Posted May 05, 2020 - 19:54 UTC

Investigating

We're currently investigating an issue with Campfire ranking and 429 errors. We're working closely with our DevOps Team to resolve the issues as quickly as possible.
Posted May 05, 2020 - 19:40 UTC